Refund Policy

1. Scope

1.1. This policy applies to paid Roddee PRO subscription plans purchased on https://www.roddee.pro. Purchases made in the Roddee PRO iOS app are covered by section 7.

1.2. Roddee PRO is a car search and market data service. We do not sell vehicles, and payments made to car sellers or other third parties you find through Roddee PRO are outside this policy.

2. Free Trial and Free Plan

2.1. New users get a 30-day free trial with full access to all features. No payment details are required, so you are not charged when the trial ends.

2.2. After the trial you can stay on the free plan at no cost or choose a paid plan. The free plan involves no payment, so there is nothing to refund.

3. Billing, Renewal and Cancellation

3.1. Paid plans are billed in advance for each billing period (for example, monthly or yearly) in Thai baht, including VAT where applicable. The price and billing period are shown before you pay.

3.2. Paid plans renew automatically at the end of each billing period until you cancel.

3.3. You can cancel at any time. Cancelling stops the next renewal: you keep paid features until the end of the period you have already paid for, and your account then moves to the free plan.

3.4. If you upgrade, you pay the price difference for the rest of the current billing period. If you downgrade, the change takes effect at the next renewal.

4. 7-Day Refund for a New Subscription

4.1. You can cancel your first paid subscription within 7 days of the first payment and receive a full refund, without giving a reason.

4.2. This applies once per customer, to the first payment of a paid plan.

5. Other Refunds

5.1. Billing errors. If you were charged twice, charged the wrong amount or charged after cancelling, we refund the incorrect charge in full.

5.2. Unused renewal. If a plan renewed automatically and you have not used any paid feature since the renewal, contact us within 7 days of the renewal date and we will refund that renewal.

5.3. Service problems. If Roddee PRO is unavailable or paid features do not work for a significant part of a billing period because of a fault on our side, we offer a refund or credit in proportion to the affected time.

5.4. Discontinued service. If we discontinue a paid plan or close your account for reasons other than a breach of our Terms of Service, we refund the unused part of your prepaid billing period.

6. Non-Refundable Payments

6.1. Except as described in sections 4 and 5, or where the law requires otherwise, payments are not refundable. In particular, we do not refund:

• Unused days left in a billing period after you cancel
• Renewal charges reported more than 7 days after the renewal date
• The remaining value of a higher plan after a downgrade
• Accounts closed because of a breach of our Terms of Service, fraud or misuse of the Service

7. Purchases in the iOS App

7.1. Subscriptions bought in the Roddee PRO iOS app are billed by Apple. Apple handles refunds for these purchases under its own policies, and we cannot issue them ourselves. You can request a refund at https://reportaproblem.apple.com.

7.2. To cancel an App Store subscription, use the Subscriptions section of your Apple ID settings. Deleting the app does not cancel the subscription.

8. How to Request a Refund

8.1. Email info@roddee.pro or message us on LINE (@roddee.pro) with your account email, the payment date and amount, and the reason for your request.

8.2. We reply within 5 business days and tell you whether the refund is approved. We may ask for information needed to confirm the payment.

9. How Refunds Are Paid

9.1. Approved refunds are processed within 15 days of approval and returned to the original payment method, in Thai baht, including any VAT paid.

9.2. Card refunds usually appear on your statement within 14–30 business days, depending on the card-issuing bank.

9.3. Refunds by bank transfer are made only to a bank account in Thailand held in the name of the person who made the payment.

9.4. If we issued a tax invoice for the payment, we will issue a matching credit note.

10. Chargebacks

10.1. Please contact us before disputing a charge with your bank; most issues are resolved faster directly. While a chargeback is open, we may suspend paid features on the account.

11. Your Rights Under Thai Law

11.1. This policy does not limit any right you have under Thai law, including the Consumer Protection Act B.E. 2522 (1979) and the Direct Sales and Direct Marketing Act B.E. 2545 (2002). Where the law gives you a greater right, the law applies.

11.2. If we cannot resolve your complaint, you may contact the Office of the Consumer Protection Board (OCPB) on hotline 1166 or at https://www.ocpb.go.th.

12. Changes to This Policy

12.1. We may update this policy. Changes apply to payments made after the new version is published at https://www.roddee.pro/refund-policy. Earlier payments remain covered by the version in effect when they were made.